Emergency Communication and the Teachings of Pope Francis

Papa Francesco e le emergenze: un approccio integrato alla comunicazione e gestione delle crisi - Immagine del Papa Francesco, di schiena, mentre si avvicina allo scranno in occasione della Pasqua in periodo Covid.

In situations of emergency, whether local or global, the Vatican demonstrates a strong capacity for response—particularly in the realm of communication. In these complex contexts, well-organized resources and targeted communication strategies come to the fore. This is no surprise: for the Church, communicating in times of crisis is also a way of carrying forward its evangelizing mission.

Pope Francis' magisterium—at times a true outsider compared to expectations, and at other times a visionary for the Church's future—has introduced new, valuable, and innovative perspectives that deserve in-depth analysis. Beyond conventional interpretations of his encyclicals and official documents, there is a consistent thread in his approach to crises that can offer practical tools for professionals in the field. This article explores five key dimensions of the Pontiff's thinking on emergencies, with the aim of outlining an operational framework useful for communication before, during, and after a crisis.

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Rapid accuracy: fast fact-checking during emergencies

C'è raffigurato il gioco della dama con un fascio di luce suggestivo a indicare la strategia necessaria per il fact checking veloce in emergenza

In the age of artificial intelligence, it has become increasingly necessary to be well-prepared to contain the spread of fake news, which is facilitated by the proliferation of content, largely driven by AI itself. As content creation processes accelerate, the need for efficient data and document management grows. In this context, cognitive heuristics are constantly challenged, requiring rigorous training in critical thinking to question information encountered online, as well as through both digital and physical word-of-mouth. Fact-checking during emergencies has thus become a crucial component of crisis management. Let’s explore the most effective tools and methodologies, beginning, inevitably, with preparation.

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The selection of contents in emergency communication

What are the new sources of information? How to choose news and data to communicate in an emergency, when the pace is imposed by circumstances? The selection of contents in emergency communication is a delicate issue and full of responsibility.

Our guest, Clara Attene, journalist, educator and specialist in data visualization, possesses precisely the dynamics and tools to train for this purpose. In this interview, she starts with the identification of authoritative sources and arrives at practical suggestions and useful precautions to be adopted by emergency communicators.

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